My presentation

jueves, 30 de enero de 2025

Working with Vocabulary U6 - pg.27

 5.

  1. I'm afraid Mrs Philips isn't in the office. She's out of town at an IT conference.
  2. I'm sorry, but Miss Lyons is busy. She's in a meeting with the software developers. As soon as they finish. I'll tell her you phoned.
  3. I'm afraid Mr Brown isn't here. He's on holiday in the Alps for two weeks. He'll be back on the 20th.
  1. Just a moment. I'll get a pen and hang up your full name and mobile number.
  2. I'm sorry we got take down earlier. My battery ran out.
  3. Just a moment. I'll see if Mr Jeffries is in his office or out on-site -- please don't cut off.
  1. I'll see if Miss Hart can take your call. Can you please wait a moment while I put you on hold?
  2. Mrs Banks isn't on-site today -- can I take a message?
  3. Could I leave a message for Tony? Please tell him I'll be out this afternoon testing the new software at the sports centre.


6.
  1. When someone is speaking on the phone, it means their line is busy.
  2. How do you spell that? - is it J-U-D-Y or J-U-D-I?
  3. I'm sorry to interrupt your meeting, but you have a call from your daughter. She says it's important.
  4. Mrs Rose isn't at her desk; she's out of the office.
  5. Mr Davies is busy at the moment. Shall I ask him to return your call later today?

7.
  1. unavailable - e. can't be contacted
  2. transfer - c. pass a call on to someone else
  3. deal with - d. take action to do something
  4. urgent - a. needs immediate attention
  5. expect - b. believe that someone or something will arrive soon.

8.
  1. in a meeting
  2. left
  3. urgent
  4. deal with
  5. return
  6. took down

jueves, 23 de enero de 2025

Working with Vocabulary U6 - pg.25

5.

  1. Her presentation was very professional. She did a good job.
  2. The shop must be closed. There's no reply.
  3. I will be careful 
  4. She must be busy. The line is engaged.
  5. There's a caller on the phone waiting to speak to you.
  6. Can you please speak up? I can't hear you very well.

6.
  1. Sorry, what did you say? Can you repeat that, please?
  2. Your mother rang an hour ago - you need to contact her immediately.
  3. One moment, please, I'll put you through to Mr Wright now.
  4. This is not St Ann's Hospital. You've got the wrong number.
  5. To dial a number abroad, put an 01 before the number.
  6. From Monday, my new extension number will be 8015.
  7. When you answer a phone call, state the name of the company.

7.
  1. I need to speak to Betty as soon as possibleas soon as possible
  2. ring back
  3. r
  4. avoid
  5. remind

8.
  1. a
  2. e
  3. f
  4. c
  5. d
  6. b


Vocabulary U6

PHONE CALLS:

  • as soon as possible - tan aviat com sigui possible
  • avoid - evitar
  • be careful - aneu amb compte
  • caller - persona que truca
  • contact - contacte
  • dial a number - marca un número
  • engaged - compromesa
  • extension number - nñumero d'extensió
  • no reply - cap resposta
  • on the line - en línia
  • professional - professional
  • put you through - passar
  • remind - recordar
  • repeat - pepetir
  • ring back - torna a trucar
  • speak up - parla
  • state - estat
  • wrong number - número incorrecte
ANSWERING CALLS TAKING MESSAGES:
  • out off - fora
  • deal with - tractar amb
  • expecting - esperant
  • hang up - penjar
  • in a meeting - en una reunió
  • interrupt - interrompre
  • leave a message - deixa un missatge
  • line is busy - la línia està ocupada
  • on holiday - de vacances
  • out of the office - fora de l'oficina
  • out of town - fora de la ciutat
  • put you on hold - posar-te en espera
  • return your call - torna la teva trucada
  • spell that - lletrejar això
  • take a message - agafar un missatge
  • take down - baixar
  • transfer - transferència
  • unavailable - no disponible
  • urgent - urgent
EXTRA:
  • bad connection - mala connexió
  • call back - tornar a trucar
  • calling on behalf of - 
  • cleerly - clarament
  • end a conversation - acabar una conversa
  • get through - passar
  • interference - interferència
  • line is free - la línia és gratuïta
  • offer assistance - oferir assitència
  • speak a little more slowly - parlar una mica més lentament
  • take a call - prendre una trucada
  • voicemail - bústia de veu
  • Would you mind - T'importaria


















jueves, 16 de enero de 2025

Working with Vocabulary - pg.23

 EX 5.

  1. follow instructions
  2. back up
  3. anti-virus software
  4. password
  5. lose
  6. recover

EX 6.
  1. When I work off-site, I have to drive to different places.
  2. Let's use the lift. The meeting is on the 30th floor.
  3. The keys are ready for you to collect from the hotel reception.
  4. Pay for your car parking at the exit when you leave.

EX 9.
A
  1. You need to run a virus scan.
  2. My office is at the end of the corridor.
  3. The office building is on your left.
  4. I'll meet you outside the sports centre.
  5. My sister works at the post office.
  6. The library is next to the train station.
  7. Just insert the disc and follow the instructions.
  8. At the end of the day, make sure you do a backup.
B

a. left
b. office
c. instructions
d. corridor
e. backup 
f. station
g. centre                                                                                                                                                h. scan





 

jueves, 9 de enero de 2025

Working with Vocabulary U5 - pg.21

EX 5.

  1. power button
  2. volume control
  3. loose connection
  4. control panel
  5. mute box
  6. no signal message                                                                                                                                    


EX 6.

  1. press and hold
  2. restart
  3. reconnect
  4. freezes
  5. reaplace


EX 7.

  1. log off
  2. reinstall
  3. reopen
  4. reconnect
  5. shut down


EX 8.

  1. c) mute box
  2. b) volume control

  3. b) replaced
  4. a) press and hold

Vocabulary U5

TROUBLESHOOTING

  • control panel - panell de control
  • loose connection - connexió fluixa
  • mute box - caixa de silenci
  • no signal message - missatge sense senyal
  • power button - botó d'encesa
  • volume control - control de volum
VERBS
  • freeze - congelar
  • log off - tanca la sessió
  • make sure - assegureu-vos
  • press and hold - presionar i mantenir
  • reconnect - reconnectar
  • reinstall - reinstalar
  • reopen - tornar a obrir
  • replace - substituir
  • restart - reiniciar
  • shut down - tancar
TROUBLESHOOTING
  • anti-virus software - programari antivirus
  • back up - còpia de seguretat
  • follow instructions - seguiu les instruccions
  • lose - perdre
  • password - contrasenya
  • recover - recuperar
PLACES AROUND TOWN
  • airport - aeroport
  • departament store - centre comercial
  • entrance - entrada
  • exit - sortida
  • factory - fàbrica
  • ground floor - planta baixa
  • library - biblioteca
  • lift - ascensor
  • off-site - fora del lloc
  • on-site - in situ
  • post office - oficina de correus
  • reception - recepció
  • shopping centre - centre comercial
  • sports centre - centre esportiu
  • stairs - escales
  • train station - estació de tren
DIRECTIONS
  • at the end of the corridor - al final del passadís
  • go straight - anar recte
  • on your left / right - a la teva esquerra/dreta
  • opposite - davant/contrari
  • turn left / right - girar a l'esquerra/dreta
EXTRA
  • assist - assistir
  • at the traffic lights - als semàfors
  • breakdown - descompondre
  • corrupt files - fitxers corruptes
  • cross the road - creuar el carrer
  • debugging - depuració
  • diagnose - diagnosticar
  • maintenance - manteniment
  • manual - manual
  • performance - rendiment
  • problem solving - resolució de problemes
  • recovery - recuperació
  • reset - restablir
  • take the first left / right - agafeu la primera esquerra/dreta

Vocabulary U9

Smartphone features: battery life - duración de batería budget model - modelo básico child-safe - seguro para niños device - dispositivo dus...