Working with Vocabulary U6 - pg.27

 5.

1. I'm afraid Mrs Philips isn't in the office. She's out of town at an IT conference.
2. I'm sorry, but Miss Lyons is busy. She's in a meeting with the software developers. As soon as they finish. I'll tell her you phoned.
3. I'm afraid Mr Brown isn't here. He's on holiday in the Alps for two weeks. He'll be back on the 20th.

1. Just a moment. I'll get a pen and hang up your full name and mobile number.
2. I'm sorry we got take down earlier. My battery ran out.
3. Just a moment. I'll see if Mr Jeffries is in his office or out on-site -- please don't cut off.

1. I'll see if Miss Hart can take your call. Can you please wait a moment while I put you on hold?
2. Mrs Banks isn't on-site today -- can I take a message?
3. Could I leave a message for Tony? Please tell him I'll be out this afternoon testing the new software at the sports centre.

6.

1. When someone is speaking on the phone, it means their line is busy.
2. How do you spell that? - is it J-U-D-Y or J-U-D-I?
3. I'm sorry to interrupt your meeting, but you have a call from your daughter. She says it's important.
4. Mrs Rose isn't at her desk; she's out of the office.
5. Mr Davies is busy at the moment. Shall I ask him to return your call later today?

7.

1. unavailable - e. can't be contacted
2. transfer - c. pass a call on to someone else
3. deal with - d. take action to do something
4. urgent - a. needs immediate attention
5. expect - b. believe that someone or something will arrive soon.

8.

1. in a meeting
2. left
3. urgent
4. deal with
5. return
6. took down