Working with Vocabulary U7 - pg.29

5.

1. We managed to fix your hard drive but unfortunately, you need a new motherboard. - IT maintenance department
2. Your satisfaction is very important to us. I'm very sorry to hear there was a problem with our service. - Customer relations department
3. I can give you a reduction in price if you buy a larger quantity. - Sales and marketing department
4. Please give me the invoice number and I'll check what the prices were. - Accounts department
5. I'm planning a staff training programme for all our new employees. - Human resources department

6.

1. I think we should discuss it in more detail at our next team meeting.
2. We want all our customers to be satisfied with the service we give.
3. They're asking how much we charge for technicial support.
4. I'm sorry, the line is busy, I'll ask her to get back to you as soon as possible.
5. The company will replace the damaged item for free. 
6. Our opening time are from 9 in the morning until 8 in the evening.
7. Don't hang up - hold the line and I'll put you through to the correct department.

7.

1. costumer number - f
2. quote                    - d 
3. enquiry                 - a
4. overcharge           - b
5. shipping date        - e
6. complaint             - c

a. a request for information

b. charge too high a price for a product or service

c. a statement that something is unsatisfactory

d. the estimated cost for a job or service

e. the date a customer's order leaves the supplier

f. a reference assigned to each customer by a supplier

 

Vocabulary U7

DEPARTMENTS

• accounts department - departamento de cuentas
• customer relations department - departamento de relaciones con el cliente
• human resources department - departamento de recursos humanos
• IT maintenance department - departamento de mantenimiento TI
• sales and marketing department - departamento de ventas y marketing

CUSTOMER SERVICE

• charge - cargar
• complaint - queja
• customer number - número de cliente
• damaged - dañado
• discuss it - discutirlo
• enquirty - consulta
• get back to you - volver contigo
• hold the line - mantener la línea
• opening times - horarios de apertura
• overcharge - sobrecargar
• quote - cita
• satisfied - satisfecho
• shipping date - fecha de envío

COMPLAINTS

• assist - asistir
• at our expense - a nuestra costa
• check my records - revisa mis registros
• compensation - compensación
• credited our account - acreditado en nuestra cuenta
• defect - defecto
• doesn't fit - no encaja
• error - error
• faulty part - pieza defectuosa 
• losing business - perdiendo negocios
• lost in the post - perdido en el correo
• make at claim - hacer en el reclamo
• making a noise - haciendo un ruido
• missing a part - falta una parte
• refund (n) - reembolso
• refuse - rechazar
• return - devolver
• suggest - sugerir
• the wrong item - el artículo equivocado
• under warranty - bajo garantía

Extra

• broken - roto
• customer satisfaction - satisfacción del cliente
• disappointed - decepcionado
• displeased - disgustado
• dissatisfaction - insatisfacción
• feedback - comentario
• file a lawsuit - presentar una demanda
• financial director - director financiero
• inappropriate - inadecuado
• lose business - perder negocios
• managing director - director general
• research and development department - departamento de investigación y desarrollo
• treatment - tratamiento

Departments in a company U7 - pg.28

Departments in a company

• Sales and Marketing Department, ext. 320 - Departament Vendes i Màrqueting

For quotes, purchases and order enquiries. Per a pressupostos i comandes.

 

•  IT Maintenance Department, ext. 321 - Departament de Manteniment Informàtic

For software or hardware problems. Per problemes de programari i maquinari. 

 

•  Accounts Department, ext. 322 - Departament Contable

For financial matters such as invoices, problems with pricing and contracts.

Per problemes financers com ara factures i problemes de preus o contractes. 

 

•  Human Resources Department, ext. 323 - Departament de Recursos Humans

Callers interested in employment. Per persones interessades en un lloc de treball.

• Customer Relations Department, ext. 324 - Departament de Relacions amb el Client

Complaints about damaged or incorrect products. Per a queixes sobre productes danyats o incorrectes.