Working with Vocabulary U7 - pg.29

5.

1. We managed to fix your hard drive but unfortunately, you need a new motherboard. - IT maintenance department
2. Your satisfaction is very important to us. I'm very sorry to hear there was a problem with our service. - Customer relations department
3. I can give you a reduction in price if you buy a larger quantity. - Sales and marketing department
4. Please give me the invoice number and I'll check what the prices were. - Accounts department
5. I'm planning a staff training programme for all our new employees. - Human resources department

6.

1. I think we should discuss it in more detail at our next team meeting.
2. We want all our customers to be satisfied with the service we give.
3. They're asking how much we charge for technicial support.
4. I'm sorry, the line is busy, I'll ask her to get back to you as soon as possible.
5. The company will replace the damaged item for free. 
6. Our opening time are from 9 in the morning until 8 in the evening.
7. Don't hang up - hold the line and I'll put you through to the correct department.

7.

1. costumer number - f
2. quote                    - d 
3. enquiry                 - a
4. overcharge           - b
5. shipping date        - e
6. complaint             - c

a. a request for information

b. charge too high a price for a product or service

c. a statement that something is unsatisfactory

d. the estimated cost for a job or service

e. the date a customer's order leaves the supplier

f. a reference assigned to each customer by a supplier