Vocabulary U9

Smartphone features:

battery life - duración de batería

budget model - modelo básico

child-safe - seguro para niños

device - dispositivo

dust-resistant - resistente al polvo

feature - característica

good value - 

GPS monitoring system - sistema de monitoreo GPS

high-quality - alta calidad

lens - lente

mapping software - 

office apps - aplicaciones de oficina

protective case - carcasa/funda

remotely - remoto

shatterproof - a prueba de golpes

speakerphone - Altavoz

water-resistant - resistente al agua

zoom control - control de zoom

Smartphone apps:

activate - activar

allow - permitir

appear - aparecer

breaking news - noticias de última hora

characters - caracteres

face-to-face - cara a cara

followers - seguidores

foreign language - idioma extranjero

free - gratis

keep in touch - mantente en contacto 

landline - teléfono fijo

low rates - tarifas bajas

navigate - navegar

packet data - paquete de datos

recipient - receptor

settings - ajustes

share - compartir

tap - pulsar

translate - traducir

tweet - tuitear

voice message - mensaje de voz

Extra:

airplane mode - modo avión

Android - Sistema Operativo Android

charger - cargador

contacts - contactos

display - pantalla

IOS - Sistema Operativo IOS

lock code - contraseña/código de bloqueo

memory expasion - memoria de expansión 

reception - recepción

ringtone - tono de llamada 

selfie mode - modo selfie

SIM card - tarjeta SIM

speed dial - marcación rápida

swipe - deslizar

voice dialing - marcación de voz

WiFi hotspot - zona WiFi

Working with Vocabulary U8 - pg.35

5.

1. I can't make the web designers' meeting on Tuesday. Can we (b)reschedule the meeting, please?
2. We don't need to meet because we've already discussed everything. Let's (b)cancel the meeting.
3. Katie will be in the office on the 29th. Would that (a)suit you?
4. I won't be able to (b)participate in the auto apps conference because of a previous commitment.

6.

A

1. Let's look for an alternative date
2. Michael is on the phone and needs directions because
3. Diana Michaels is held up in a traffic jam because
4. Mr Kelly had to leave the office urgently because
5. Greg came for his appointment with the network administrator on the wrong day because
6. We'll have to start the meeting at 2.30 instead of 2.00 because

B

a. his daughter felt ill.
b. his assistant got the dates mixed up.
c. that's convenient for everyone.
d. he has got lost again!
e. the head of our software department is running late.
f. there was an accident on Central Road.

1. [c] Let's look for an alternative date that's convenient for everyone.
2. [d] Michael is on the phone and needs directions because he has got lost again!
3. [f] Diana Michaels is held up in a traffic jam because there was an accident on Central Road.
4. [a] Mr Kelly had to leave the office urgently because his daughter felt ill.
5. [b] Greg came for his appointment with the network administrator on the wrong day because his assistant got the dates mixed up.
6. [e] We'll have to start the meeting at 2.30 instead of 2.00 because the head of our software department is running late.

7.

1. It's half past two. [b]
2. It's quarter past eight. [d]
3. It's five o'clock. [a]
4. It's quarter to six. [c]
5. It's ten past nine. [f]
6. It's twenty to seven. [e]

8.

1. It's quarter past ten. 10:15
2. It's twenty to four. 15:40
3. It's ten past five. 17:10
4. It's  . 12:30
5. It's five fifty in the evening. 17:50
6. It's twenty five to five. 16:35

Vocabulary U8

 ARRANGING A MEETING

• attend the meeting - assistir a la reunió
• break - recés
• busy - ocupat
• check your calendar - consulta el teu calendari
• confirm - confirmar
• convenient - convenient
• equipment - equipament
• free - lliure
• give a presentation - fer una presentació
• hold a meeting - organitzar una reunió
• light refreshments - refrescs lleugers
• make arrangements - fer arranjaments 
• pack - paquet
• participants - participants
• previous commitment - compromís previ
• schedule - programas
• sharp - molt puntual
• take place - tenir lloc
• tied up - lligar
• video conference - videoconferència

RESCHEDULING

• alternative date - data alternativa
• appointment - cita
• arrange - organitzar
• cancel - cancel·lar
• feel ill - sentir-se malalt
• get lost - perdre's
• got the dates mixed up - confondre les dates
• held up in a traffic jam -  retingut en un embús
• leave ... urgently - marxar... urgentment
• participate - participar
• postpone - posposar
• reorganise - reorganitzar
• reschedule - re-programar
• running late - arribar tard
• suit - 
• switch - canviar-se

TIME

• half past - i mitja
• o'clock - en punt
• quarter past - i quart
• quarter to - menys quart
• ten past - les deu passades
• twenty to - menys vint

EXTRA

• absent - absent
• adjourn - ajornar
• boardroom - sala de juntes
• chairperson - president
• conference call - trucada de conferència
• delay - retard 
• instead - en lloc de
• make it - fer-ho possible
• minutes - minuts
• punctual - puntual
• verify - verificar
• vote - votar
• wrap up - resumir/acabar

Working with Vocabulary U7 - pg.31

 4.

1. Thank you for calling. I'll be happy to assist you again in the future. 
2. I don't know what to do. What do you suggest?
3. I can't remember exactly what you ordered. I'll check my records.
4. The order hasn't arrived yet. It must be lost in the post.

5.

1. 

a.The prices on the invoice are too high. There must be an error.

b. The prices on this invoice are incorrect.

Similar 

 

2.

a. They credited our account after they had overcharged us.

b. They put us through to the accounts department because they had overcharged us. 

No similar. 

 

3.

a. You sent us the wrong item.

b. I hadn't ordered the item you sent us.

Similar 

4.

a. We'll replace the tablet at our expense.

b. We'll pay for replacing the tablet.

Similar 

5. 

a. The equipment you sent us is missing a part.

b. You've sent us more parts than we need.

 No similar

6.

a. This keyboard has got a defect, so it will have to be replaced.

b. This keyboard will have to be replaced because there's something wrong with it.

Similar 

6.

1. If the product is in its original box, I can give you a full refund.
2. I want compensation for the inconvenience you have caused me.
3. We finally found what was causing the problem. It was a faulty part.
4. There's a lot of competition in this area, so our company has been losing business.
5. Check the fan. It's making a noise.
6. This part doesn't fit where it's supposed to.

7.

1. 
   

Working with Vocabulary U7 - pg.29

5.

1. We managed to fix your hard drive but unfortunately, you need a new motherboard. - IT maintenance department
2. Your satisfaction is very important to us. I'm very sorry to hear there was a problem with our service. - Customer relations department
3. I can give you a reduction in price if you buy a larger quantity. - Sales and marketing department
4. Please give me the invoice number and I'll check what the prices were. - Accounts department
5. I'm planning a staff training programme for all our new employees. - Human resources department

6.

1. I think we should discuss it in more detail at our next team meeting.
2. We want all our customers to be satisfied with the service we give.
3. They're asking how much we charge for technicial support.
4. I'm sorry, the line is busy, I'll ask her to get back to you as soon as possible.
5. The company will replace the damaged item for free. 
6. Our opening time are from 9 in the morning until 8 in the evening.
7. Don't hang up - hold the line and I'll put you through to the correct department.

7.

1. costumer number - f
2. quote                    - d 
3. enquiry                 - a
4. overcharge           - b
5. shipping date        - e
6. complaint             - c

a. a request for information

b. charge too high a price for a product or service

c. a statement that something is unsatisfactory

d. the estimated cost for a job or service

e. the date a customer's order leaves the supplier

f. a reference assigned to each customer by a supplier

 

Vocabulary U7

DEPARTMENTS

• accounts department - departamento de cuentas
• customer relations department - departamento de relaciones con el cliente
• human resources department - departamento de recursos humanos
• IT maintenance department - departamento de mantenimiento TI
• sales and marketing department - departamento de ventas y marketing

CUSTOMER SERVICE

• charge - cargar
• complaint - queja
• customer number - número de cliente
• damaged - dañado
• discuss it - discutirlo
• enquirty - consulta
• get back to you - volver contigo
• hold the line - mantener la línea
• opening times - horarios de apertura
• overcharge - sobrecargar
• quote - cita
• satisfied - satisfecho
• shipping date - fecha de envío

COMPLAINTS

• assist - asistir
• at our expense - a nuestra costa
• check my records - revisa mis registros
• compensation - compensación
• credited our account - acreditado en nuestra cuenta
• defect - defecto
• doesn't fit - no encaja
• error - error
• faulty part - pieza defectuosa 
• losing business - perdiendo negocios
• lost in the post - perdido en el correo
• make at claim - hacer en el reclamo
• making a noise - haciendo un ruido
• missing a part - falta una parte
• refund (n) - reembolso
• refuse - rechazar
• return - devolver
• suggest - sugerir
• the wrong item - el artículo equivocado
• under warranty - bajo garantía

Extra

• broken - roto
• customer satisfaction - satisfacción del cliente
• disappointed - decepcionado
• displeased - disgustado
• dissatisfaction - insatisfacción
• feedback - comentario
• file a lawsuit - presentar una demanda
• financial director - director financiero
• inappropriate - inadecuado
• lose business - perder negocios
• managing director - director general
• research and development department - departamento de investigación y desarrollo
• treatment - tratamiento

Departments in a company U7 - pg.28

Departments in a company

• Sales and Marketing Department, ext. 320 - Departament Vendes i Màrqueting

For quotes, purchases and order enquiries. Per a pressupostos i comandes.

 

•  IT Maintenance Department, ext. 321 - Departament de Manteniment Informàtic

For software or hardware problems. Per problemes de programari i maquinari. 

 

•  Accounts Department, ext. 322 - Departament Contable

For financial matters such as invoices, problems with pricing and contracts.

Per problemes financers com ara factures i problemes de preus o contractes. 

 

•  Human Resources Department, ext. 323 - Departament de Recursos Humans

Callers interested in employment. Per persones interessades en un lloc de treball.

• Customer Relations Department, ext. 324 - Departament de Relacions amb el Client

Complaints about damaged or incorrect products. Per a queixes sobre productes danyats o incorrectes.